Evidence-Backed UX Research and Strategy Consulting
Delivering evidence-backed UX research and strategy that turns real user insight into confident, high-impact products, stories and narratives.
Research-led User Experience Consulting
Helping grow your business sustainably
Using 7+ years’ experience in UX Research & Strategy, with 5+ years working in highly regulated industries, to grow your business.
Transforming your customer data into compelling, results-focused narratives that tell the story of your business.
Helping you make user-led decisions without losing sight of the business bottom line - leading to happy users and happy stakeholders.
Working with you flexibly - whether independently or as part of a multi-disciplinary team.
How can I help you?
UX Strategy
Grow your business sustainably with research-backed UX Strategy and roadmap consulting.
Usability Testing & UX Evaluation
Evaluate and optimise your website, app or product through iterative UX research.
Ongoing & ad-hoc support
Flexible research support that suits your company’s needs. Options for freelance retainers and short-term contracts.
UX Audits
Identify problem areas and opportunities for improvement on your product, app or website.
Discovery Research
Understand your customers’ needs, wants and pain points to improve existing products or develop new ones.
Workshops & Training
Improve your team’s UX Research knowledge and maturity through customised training workshops and materials.
Going deeper than best practices and expert opinions
UX best practices and expert opinions are a good starting point, but to get the best results you need to go deeper. I specialise in conducting research with your actual customers - or target customers - to find out what their needs are.
Then I work with you to meet these needs and more, ensuring a delightful and frictionless user experience for your website, product or app.
I use tried-and-tested research methods that take the guesswork out of UX. I will always advocate for what is best for both your users and your business priorities.
Improving your UX is not always a linear or fast process. Quick results are possible, but the real value comes from thinking strategically and setting you up for long-term success.
What problem do you need solving?
These are just some of the problems I can help you with. Don’t see yours listed here? Get in touch anyway, we can still work together!
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A UX Audit will evaluate your website against established UX heuristics to identify pain points, weaknesses and any improvements needed.
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Discovery research will help you unlock a deeper understanding of your customers by uncovering their needs, wants and frustrations. Then we can use these to develop new products/features, or improve the existing ones.
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Discovery research can help you explore new ideas, test their feasibility and make them as engaging as possible!
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Usability testing and other evaluative UX research methods can tell you how to improve new designs or existing websites. Working iteratively ensures the UX is the best it can be.
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Translate research into strategy with UX Strategy consultations, helping you to align user needs with business priorities and formulate roadmaps for success.
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Workshops and training sessions can upskill you and your team in UX Research and Strategy. I can also assist with UX education for stakeholder buy in and improving UX maturity across your organisation.
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I am available for ongoing retainers, ad-hoc project support and short-term contracts if you have an existing UX team that needs additional, flexible resource.
UX can make or break your business
Good User Experience (UX) can influence customer satisfaction, brand loyalty and even increase conversion rates.
In our hyper-competitive world, a good UX can set you apart from your competitors.
But UX goes beyond ease of use and simple navigation. To ensure your website or app works well for your users, you need to truly understand them and design for what they need. Luckily, I can help with that!
